Retailers’ comfort level with change

Hiring people comfortable with the fast pace of change, and able to adapt to uncertainty, has always been a critical part of the retail equation. On RetailWire, I add this point about how technology is speeding the pace of change:

Technology and the growth of e-commerce have accelerated the pace, but retailing has always needed attract talent who are comfortable with change. An attitude of “We’ve always done it this way” or “This worked last year” is the kiss of death when most retailers’ fate is in the hands of their customers. While retailers don’t want to be purely reactive and tactical, they do need to attract associates with the sense of urgency needed to move quickly.

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