The big carriers struggle through Christmas 2015

Last time it was FedEx…this time the late delivery bug seemed to take its toll on UPS. Here’s my comment from a recent RetailWire discussion on the root causes:

This is a repeat of the 2013 problems that seemed to hit UPS especially hard. The two big carriers seem to be unwilling or unable to “train” their big retail customers to stop taking orders by a safe fulfillment date — and I can’t blame the retailers for wanting to close as many sales as possible.

The reality is that e-commerce is accelerating faster than anybody foresaw, and this trend isn’t slowing down anytime soon. If you’re a retailer, how to plan better next year? (Not an easy question to answer, since most retailers don’t have the resources to develop their own fleet of jets like Amazon.) Instead of putting their eggs entirely in the FedEx or UPS basket, consider making more use of the Postal Service or local resources (like Uber drivers) in 2016.

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