Walmart: End of the “greeter”?

My comment (below) was in a minority among fellow RetailWire panelists. The subject: Walmart’s transition from its famous “greeter” program (at the store entry) by redeploying these associates to help move customers through the checkout lanes. I see it as a positive:

Checkout lane management is becoming a more important part of the customer service process. Most customers would prefer an efficient experience at the end of their store visit, rather than the traditional Walmart “greeting.” I agree with this move, especially if it is expense-neutral.


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