What happens to customer returns at Victoria’s Secret?

From a recent RetailWire panel discussion: The topic is Victoria’s Secret (always a lightning rod for publicity and criticism), which is apparently in the habit of destroying customer returns instead of returning them to store shelves or donating them. My take:

I may be in a minority here, but I side with Victoria’s Secret on its return policy. They are in the business of selling underwear! They would be just as liable for criticism if they returned these goods to store shelves or otherwise put them back into circulation. A policy like this may not have much room for nuance or interpretation, since there is a legitimate health issue at the heart of the matter.

 

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