Anger as a management tool?

From a recent Retail Wire discussion provoked by an article suggesting more use of anger as a management tool. I don’t agree:

I think realism (as oppposed to calling it “anger”) has its place as a management tool. But it’s hard to agree that one’s reaction to a very personal crisis (such as cancer) is an appropriate style in the workplace. Surely there is an appropriate balance — in retailing and in other professions — between the two extremes of “happy-face” management (which can border on the condescending) and “in your face” management. Most veterans of retailing would agree that there is too much of the latter in a business that tends to turn over its associates due to a variety of stress factors and poor morale. Treating associates like grown-ups makes sense, but that includes the art of “catching people doing something good.”


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